First neg switched to neutral advice needed

[CardChasing]

I need some opinions on how to react to this. About 6 weeks ago a $20 card I had listed received an offer for $18 which I accepted and shipped out the next day with an Ebay standard envelope. 2.5 weeks ago, I get a notice that buyer opened claim for item not received. The buyer lived approximately 70 miles away from me, and the USPS did not do any scans of the standard envelope including pickup, so I assumed it got lost in drivers truck and since it had been 3.5 weeks, immediately refunded buyer even though I knew I would be out the card and $ since no scans were done.

Fast forward to a few days ago, I noticed I had a negative from this buyer saying while I refunded him fast, he wanted the card he paid for and it was my fault it didn't arrive. I reached out to Ebay and they refused to remove the neg as it did not violate their terms and they want Ebay to be a fair place (????) even though I as a seller cannot leave neg's about sellers.

I then sent a "request feedback revision" to buyer who did in fact change it to a neutral with the below response.

"Received item late. Shipping too five weeks because of insufficient postage of 88 cents."

Now, I have shipped between 50-100 Ebay standard envelopes without a postage problem, but I understand that is not his fault. What I am wondering is, he has now received the card, gotten a refund and still left me neutral feedback with never even letting me know he got the card.

So should I respond to his comment and sarcastically ask if he is going to send me back the refund $ minus the 88 cents, respond to his comment apologizing USPS messed up, or blast him for being an Ebay member with over 1800 feedback and not already realizing that this was not my fault and not offering to reimburse me what I refunded. I guess I could ignore also, but not sure I want to do that.

Thanks for reading and any opinions.

[NYBBFAN]

Just wear it like a man. No one cares about 1 douchey negative in a sea of great transactions.

[JeffG1954]

You are not out the money for the card.....acceptance scans are not required to file for the PIP insurance claim. It could be a problem since you did refund and the card arrived later....not sure how that works....but you should have filed as soon as you refunded.

If you contact eBay and explain the situation, they could remove the feedback left since the card did arrive.

[shrevecity]

Ebay may remove it. Typically if you ship within your stated handling time and buyer leaves a neg or neutral for slow shipping ebay will deal with it. Eses don't require an acceptance scan. So this is a little different

You should have fhad the pip right away.

Negs do not really affect sales or your ebay status in anyway. The only way they hurt is if you get alot in a short period for the same reason. If ebay will not remove it just suck it up and move on with life. A sparky response will hurt you more than the actual feedback ever will

[smanzari]

If they opened an INR Case, these come right off with the "Seller Help" > Case in My Favor Selection (case must be over with for the system to do it; in my experience works even when you "loose")

[valleynuckfan]

Buyer is a douche.
Please post his ID for general knowledge and blockage.

[smackvay]

Ebay just really sucks anymore