Ebay card damaged at authentication.

drumrun · 12-26-2023, 07:38 PM

Hey guys, I sold a card $350 value. I mailed it with no damage, listed with photos that show no damage. The card passes authentication. I arrived with damage to the top corner. Only way it was damaged was by Ebay authenticator. I accepted the return as the buyer obliviously didn't do it, it's still sealed. Do I have any recourse with Ebay and if so, who do I contact and how. Thanks guys

fabiani12333 · 12-26-2023, 07:41 PM

If it clears authentication, you are no longer liable in any way. Ebay should refund the buyer.

JeffG1954 · 12-26-2023, 07:49 PM

In your listing....do you state you do or do not accept returns?

drumrun · 12-26-2023, 07:49 PM

Quote:

Originally Posted by fabiani12333

If it clears authentication, you are no longer liable in any way. Ebay should refund the buyer.

Well damn, I accepted the return.

drumrun · 12-26-2023, 07:50 PM

Quote:

Originally Posted by JeffG1954

In your listing....do you state you do or do not accept returns?

I did state no returns, but when it arrived damaged I didnt feel right with the buyer getting a damaged card.

drumrun · 12-26-2023, 07:51 PM

https://www.ebay.com/itm/155939702029 copy of the listing, card arrived with damage to the back right upper corner, still in the ebay holder.

JeffG1954 · 12-26-2023, 07:53 PM

Quote:

Originally Posted by drumrun

I did, but when it arrived damaged I didnt feel right with the buyer getting a damaged card.

Sorry, I don't understand....in the actual eBay listing....does it say you accept returns? If you accept returns, you accept returns....you can still try to hit up eBay for the damage. If your listing says that you do not accept returns, you should not have accepted this return....the problem would be between the buyer and eBay at that point.....eBay would refund and your funds would not be touched.

drumrun · 12-26-2023, 07:55 PM

Quote:

Originally Posted by JeffG1954

Sorry, I don't understand....in the actual eBay listing....does it say you accept returns? If you accept returns, you accept returns....you can still try to hit up eBay for the damage. If your listing says that you do not accept returns, you should not have accepted this return....the problem would be between the buyer and eBay at that point.....eBay would refund and your funds would not be touched.

I am sorry I stated no returns, however I did accept the return as it was damaged by ebay will at the authenticator.

JeffG1954 · 12-26-2023, 08:00 PM

Quote:

Originally Posted by drumrun

I am sorry I stated no returns, however I did accept the return as it was damaged by ebay will at the authenticator.

Listing states "Final Sale"....you didn't have to accept the return.....buyer would have been refunded by eBay.

drumrun · 12-26-2023, 08:02 PM

Quote:

Originally Posted by JeffG1954

Listing states "Final Sale"....you didn't have to accept the return.....buyer would have been refunded by eBay.

I should have asked here first, any clue if I have any recourse now.

hammertime · 12-26-2023, 08:06 PM

Quote:

Originally Posted by drumrun

I should have asked here first, any clue if I have any recourse now.

You'll have to contact eBay I imagine.

JeffG1954 · 12-26-2023, 08:06 PM

Quote:

Originally Posted by drumrun

I should have asked here first, any clue if I have any recourse now.

No clue.....but I would guess that if you get the right eBay rep and can provide proof of damage after it cleared authentication, it's possible they would give you a one time credit as a courtesy....could be a struggle and take multiple calls.

bub838 · 12-26-2023, 08:11 PM

How do you know the buyer didn’t damage it?

fabiani12333 · 12-26-2023, 08:16 PM

Quote:

Originally Posted by bub838

How do you know the buyer didn’t damage it?

If the authentication seal is unbroken. Ebay won't refund if it is.

drumrun · 12-26-2023, 08:22 PM

Quote:

Originally Posted by bub838

How do you know the buyer didn’t damage it?

The seal is intact.

bub838 · 12-26-2023, 10:09 PM

Good luck. Unfortunately you gave eBay an out. I hope you get the one customer service agent that is helpful.

Stech36 · 12-26-2023, 10:31 PM

Quote:

Originally Posted by bub838

Good luck. Unfortunately you gave eBay an out. I hope you get the one customer service agent that is helpful.

I learned, always let eBay handle anything. Basically, you should never accept a return on your own, unless you’re willing to eat the money.

DynaEtch · 12-26-2023, 11:03 PM

First, this should be between buyer and ebay as mentioned.

What is the status of the timeline here, did the buyer already ship it back? Did you get it back or not? It should be going back through ebay AG for the return, and the discrepancy between the card now vs what it was when they authenticated it might come up, in doing so.

Pics of the damage?

Also why is the value being stated as 350 when 130pt shows this card sold for 250?

12-26-2023, 07:38 PM	#1
drumrun Member Join Date: Apr 2013 Posts: 1,158	Ebay card damaged at authentication. Hey guys, I sold a card $350 value. I mailed it with no damage, listed with photos that show no damage. The card passes authentication. I arrived with damage to the top corner. Only way it was damaged was by Ebay authenticator. I accepted the return as the buyer obliviously didn't do it, it's still sealed. Do I have any recourse with Ebay and if so, who do I contact and how. Thanks guys

12-26-2023, 11:03 PM	#18
DynaEtch Member Join Date: Sep 2016 Posts: 9,797	First, this should be between buyer and ebay as mentioned. What is the status of the timeline here, did the buyer already ship it back? Did you get it back or not? It should be going back through ebay AG for the return, and the discrepancy between the card now vs what it was when they authenticated it might come up, in doing so. Pics of the damage? Also why is the value being stated as 350 when 130pt shows this card sold for 250? __________________ ~~~ '90s trading cards === Golden Era ~~~

12-26-2023, 07:41 PM	#2
fabiani12333 Member Join Date: Jan 2017 Posts: 12,696	If it clears authentication, you are no longer liable in any way. Ebay should refund the buyer.

12-26-2023, 07:49 PM	#3
JeffG1954 Member Join Date: May 2018 Posts: 3,164	In your listing....do you state you do or do not accept returns?

12-26-2023, 07:51 PM	#6
drumrun Member Join Date: Apr 2013 Posts: 1,158	https://www.ebay.com/itm/155939702029 copy of the listing, card arrived with damage to the back right upper corner, still in the ebay holder.

12-26-2023, 08:11 PM	#13
bub838 Member Join Date: Mar 2022 Posts: 5,208	How do you know the buyer didn’t damage it?

12-26-2023, 10:09 PM	#16
bub838 Member Join Date: Mar 2022 Posts: 5,208	Good luck. Unfortunately you gave eBay an out. I hope you get the one customer service agent that is helpful.