3 Months of eBay Lies: From "Refund Processed" to "Our Staff Made a Mistake."

xwxw2828 · 12-20-2025, 06:12 PM

I’ve had a smooth run on eBay this year—spent about $16k with zero issues or returns. However, I’ve hit a ridiculous situation with a $454 purchase that has turned into a 3-month cycle of broken promises.

I bought a card listed as a /99 parallel, but it was actually a base card. eBay’s AG passed it despite the clear error. I have a paper trail of eBay admitting fault and then simply "changing their mind."

October: The AG Specialist Admits Failure. Rep "Crystal" from the AG department was direct:
"In the title it states the card is an /99, however upon looking at the card it is a base card. I see that this was passed even with the discrepancy. We will need to have a return open... we will be working on an appeal with you."

November: The Refund "Confirmation". Per their instructions, I waited for it to hit my PSA Vault. Rep "Carlos" then confirmed:
"You don't have to return this item to the seller. The refund could take within 3 to 5 business days... In my experience, a refund of this type did not take longer than 24 to 48 business hours."

December: The Betrayal. The refund never arrived. I reached out to @AskeBay on X, and they now claim:
"I cannot speak to why that was mentioned by him, but Carlos isn't a member of our AG specialists... we've alerted them to not make such assumptions."

At this point, I’m almost more interested in the outcome as a case study than the $454 itself; I’m looking for a way to get this in front of someone with actual authority to see if eBay stands by their written word, or if I’m just supposed to accept being deceived twice by their own staff. Does anyone have a direct email or a more senior contact to skip the runaround? I’d appreciate any leads on how to resolve this properly.

12-20-2025, 06:12 PM	#1
xwxw2828 Member Join Date: Dec 2025 Location: San Jose, CA Posts: 8 way204	3 Months of eBay Lies: From "Refund Processed" to "Our Staff Made a Mistake." I’ve had a smooth run on eBay this year—spent about $16k with zero issues or returns. However, I’ve hit a ridiculous situation with a $454 purchase that has turned into a 3-month cycle of broken promises. I bought a card listed as a /99 parallel, but it was actually a base card. eBay’s AG passed it despite the clear error. I have a paper trail of eBay admitting fault and then simply "changing their mind." October: The AG Specialist Admits Failure. Rep "Crystal" from the AG department was direct: "In the title it states the card is an /99, however upon looking at the card it is a base card. I see that this was passed even with the discrepancy. We will need to have a return open... we will be working on an appeal with you." November: The Refund "Confirmation". Per their instructions, I waited for it to hit my PSA Vault. Rep "Carlos" then confirmed: "You don't have to return this item to the seller. The refund could take within 3 to 5 business days... In my experience, a refund of this type did not take longer than 24 to 48 business hours." December: The Betrayal. The refund never arrived. I reached out to @AskeBay on X, and they now claim: "I cannot speak to why that was mentioned by him, but Carlos isn't a member of our AG specialists... we've alerted them to not make such assumptions." At this point, I’m almost more interested in the outcome as a case study than the $454 itself; I’m looking for a way to get this in front of someone with actual authority to see if eBay stands by their written word, or if I’m just supposed to accept being deceived twice by their own staff. Does anyone have a direct email or a more senior contact to skip the runaround? I’d appreciate any leads on how to resolve this properly.