Anyone else having issues with eBay authentication?

[SLGSports]

I'm really not enjoying this program lately, both as a buyer and a seller.

1. Buyer - Card damage... and when I say damage, I mean all 4 corners dinged, tons of scratches on the front, and a big chip on top. How rough does a person need to handle a card for all of these to happen? All of which are clearly not present in pics from the listing. And on a high-end $2K card

In another example, a pretty high-end card ($600) arrived from authentication (it passed), but it had corner damage. In this case, either they damaged it again or the seller doctored the pics. Hard to say for sure, but it's probably from rough handling.

2. Seller - I've had several cards come back recently, having failed authentication. Seems like they're not only doing authentication now, but also "grading" the cards now. And if they find any surface issue, they reject it. Cards were listed as 'near-mint' or better and I'm super confident they'd get PSA 8 or 9.

Anyways... anyone else having issues with them? The damage is causing huge loss in value to my cards. And it's super frustrating to have good cards rejected too. And we all know the selling price the next time I find a buyer will be less.

Update: here's a photo on my most recent card that failed inspection, which was sent to the buyer. Buyer didn't really see a major issue, but got scared off nonetheless. Maybe the edge is flattened a bit (or curled up a bit), but nullifying a sale for this is crazy.