what's happening Comc

[jcmel323]

Why my order is taking almost 2 months!?
Usually it is like 3 weeks

Status:
Tracking: Not Shipped Yet
Date Requested: 12/14/2023
Estimated Ship Date: 2/7/2024
Items Ahead of My Order: 169,963

Then i did another order and look what happened. Check the date request and the estimated ship date:

Status:
Tracking: Not Shipped Yet
Date Requested: 1/2/2024
Estimated Ship Date: 1/31/2024
Items Ahead of My Order: 356,077


Crazy Crazy

[DynaEtch]

I'll give another data point...

Status:
Tracking: Not Shipped Yet
Date Requested: 12/30/2023
Estimated Ship Date: 1/30/2024
Items Ahead of My Order: 319,476

Based on some posts Im seeing, Im not confident this will indeed go out by 1/30.

I'd be curious if that 2/7 expected ship in yours was the one originally given when placing the order, or if it somehow changed (does COMC ever update that?)

Only thing I can think of is holiday-related backlog

[sthoemke]

Here is my recent order:

Economy shipping:

Date Requested: 1/13/2024
Estimated Ship Date: 2/19/2024
Items Ahead of My Order: 499,536

[caster513]

Definitely frustrating. They were doing better, but seems they are back to pandemic shipping times. Here's my lastest 2 orders,

Status:
Tracking: Not Shipped Yet
Date Requested: 1/2/2024
Estimated Ship Date: 1/31/2024
Items Ahead of My Order: 350,923

Status:
Tracking: Not Shipped Yet
Date Requested: 1/7/2024
Estimated Ship Date: 2/5/2024
Items Ahead of My Order: 415,133

[f2tornado]

I think the BF week was wildly successful for them and that started the backlog. I suspect but cannot confirm that the eBay auction promo is siphoning resources from standard orders. Also, the modern PSA special certainly got some folks paying for expediting shipping which will take priority and slow down the standard version. Then they have/had some staff out on sick leave further slowing things down. Lastly, baseball season is coming up and I'm seeing an increase in sales of those cards that will put further strain on the system.

Mildly frustrating but I get it. I've been just requesting shipments once I get to the 60-80 card range so I'll have a steady mail stream once they get to the first one in a week or two.

[shrevecity]

Originally Posted by f2tornado

I think the BF week was wildly successful for them and that started the backlog. I suspect but cannot confirm that the eBay auction promo is siphoning resources from standard orders. Also, the modern PSA special certainly got some folks paying for expediting shipping which will take priority and slow down the standard version. Then they have/had some staff out on sick leave further slowing things down. Lastly, baseball season is coming up and I'm seeing an increase in sales of those cards that will put further strain on the system.

Mildly frustrating but I get it. I've been just requesting shipments once I get to the 60-80 card range so I'll have a steady mail stream once they get to the first one in a week or two.

Since ebay holds stricter shipping time policies I bet they are prioritizing ebay orders over site orders.

[DynaEtch]

Originally Posted by shrevecity

Since ebay holds stricter shipping time policies I bet they are prioritizing ebay orders over site orders.

This is correct- they basically have to. I notice whenever I purchase a card from COMC on ebay, it always ships out on time, in the couple day or so window. When it comes to economy shipping via COMC's site....those estimated delivery dates can always be dicey.

[Sonnys88]

Originally Posted by shrevecity

Since ebay holds stricter shipping time policies I bet they are prioritizing ebay orders over site orders.

Originally Posted by DynaEtch

This is correct- they basically have to. I notice whenever I purchase a card from COMC on ebay, it always ships out on time, in the couple day or so window. When it comes to economy shipping via COMC's site....those estimated delivery dates can always be dicey.

Correct as COMC states on their site - "Domestic eBay buyers pay an additional premium of approximately 15% or more for rushed packaging of their orders, as eBay requires us to ship packages within their specified timeframe."

[DynaEtch]

Also Im pretty sure Economy rushed shipments on COMC dont get majorly affected by delays, sort of like ebay shipments. So it's a double-whammy/domino effect. It seems basic Economy gets the short end of the stick, and just eats all the delays/backlog. I can understand ebay having to be prioritized because the requirements, but Economy Rushed not being delayed is their own choice, and I think it'd be more fair if delays are spread over both that and basic Economy.

[Budler]

I guess the OP has not been reading the posting about COMC here.

Today my shipment: I have 30,000 fewer cards ahead of me BUT they moved out my ship date 2 more days. They keep moving my ship date around as the number of cards ahead of me goes down. (I have had that number go up at times). If you keep checking it. It is frustrating to see. One day it is 2/1 and the next day it is 2/7 and the day after that it is 2/4. I have no idea how they do it but if they just stated 2/7 and I got it on 2/4 I would be a lot happier.

I have said it more than once. It is hard to believe the dates and number they give out. Now days if they keep moving them around.

[fungi2510]

They have fallen behind quite a bit, but I am hearing that they should be getting caught up. The Black Friday shipments plus a bout of COVID at COMC put them out pretty rough. I had two shipments that were requested on December 5 and 8th ship out yesterday. I was expecting them to ship around January 10th originally which means they are at least two weeks behind on economy. Everything besides that seems to be shipping within the timeframes. I would not trust any dates that are given to you right now, but I also do not think that they will be at the six week mark for long. It should go back to 3-4 weeks very soon I am hoping.

[Sonnys88]

Originally Posted by DynaEtch

Also Im pretty sure Economy rushed shipments on COMC dont get majorly affected by delays, sort of like ebay shipments. So it's a double-whammy/domino effect. It seems basic Economy gets the short end of the stick, and just eats all the delays/backlog. I can understand ebay having to be prioritized because the requirements, but Economy Rushed not being delayed is their own choice, and I think it'd be more fair if delays are spread over both that and basic Economy.

The point of paying more for "rushed" shipping is to get expedited service that is faster than economy.

There would be zero point for them to offer a faster shipping service if they were just going to delay all types of shipping orders the same.

COMC can only ship so much per day - it is a man-powered labor intensive job. They do not have a magical wand they can wave to get all shipping done immediately as some would like. If they could ship 1-million cards every day - they would. They don't want constant inquiries of "why hasn't my order shipped?".

[shrevecity]

Originally Posted by Sonnys88

The point of paying more for "rushed" shipping is to get expedited service that is faster than economy.

There would be zero point for them to offer a faster shipping service if they were just going to delay all types of shipping orders the same.

COMC can only ship so much per day - it is a man-powered labor intensive job. They do not have a magical wand they can wave to get all shipping done immediately as some would like. If they could ship 1-million cards every day - they would. They don't want constant inquiries of "why hasn't my order shipped?".

Not a fan of comc but I find it amazing how much they get shipped in one day just to keep up with ebay.. tgey have to have a pretty decent number of people whose job is solely shipping. And they do it 7 or 8 hours per day

[DynaEtch]

Originally Posted by Sonnys88

The point of paying more for "rushed" shipping is to get expedited service that is faster than economy.

There would be zero point for them to offer a faster shipping service if they were just going to delay all types of shipping orders the same.

COMC can only ship so much per day - it is a man-powered labor intensive job. They do not have a magical wand they can wave to get all shipping done immediately as some would like. If they could ship 1-million cards every day - they would. They don't want constant inquiries of "why hasn't my order shipped?".

They can choose to make decisions or not that majorly affect stated estimated delivery shipping dates at the time you pay for shipping. Notably, in this case, to run this particular eBay special that looks like it’s swamping the system with volume….which they appear to be not well-prepared to handle. That’s COMC’s decision- given the manpower they knowingly have. And it appears they even extended the special.

On the other point…I still think the delays could be spread between the two. Yes you are paying extra for rushed- and you are still getting that in terms of your place in the queue, compared to a basic economy order at that time. Just the unforeseen shipping delays could then affect them equally. As a concrete example:

It’s 12/30. Either 1. You place one for economy rushed for Jan 14, or 2. for economy for Feb 1. Say backlogs add extra shipping delays. It would be surmisable that the rushed could actually get shipped out Jan 24, and basic economy not until Feb 11. So you are still getting a faster service, which you are paying extra for, than the current state of basic economy.

The problem with having both rushed and eBay shipments completely prioritized with zero added effects of backlog is the drastic impact it can have on economy shipments- until it gets really bad like a month+ behind due to the progressive backlog.

I would be happy if COMC ended the eBay special until they get the shipping issues more under control- instead of extending it.

[fungi2510]

Originally Posted by DynaEtch

They can choose to make decisions or not that majorly affect stated estimated delivery shipping dates at the time you pay for shipping. Notably, in this case, to run this particular eBay special that looks like it’s swamping the system with volume….which they appear to be not well-prepared to handle. That’s COMC’s decision- given the manpower they knowingly have. And it appears they even extended the special.

On the other point…I still think the delays could be spread between the two. Yes you are paying extra for rushed- and you are still getting that in terms of your place in the queue, compared to a basic economy order at that time. Just the unforeseen shipping delays could then affect them equally. As a concrete example:

It’s 12/30. Either 1. You place one for economy rushed for Jan 14, or 2. for economy for Feb 1. Say backlogs add extra shipping delays. It would be surmisable that the rushed could actually get shipped out Jan 24, and basic economy not until Feb 11. So you are still getting a faster service, which you are paying extra for, than the current state of basic economy.

The problem with having both rushed and eBay shipments completely prioritized with zero added effects of backlog is the drastic impact it can have on economy shipments- until it gets really bad like a month+ behind due to the progressive backlog.

I would be happy if COMC ended the eBay special until they get the shipping issues more under control- instead of extending it.

I get what you all are saying about eBay auctions being an issue, but I really do not think that factors into it much. It is not the single card orders that are clogging the system. I believe it is the 100-1000 card orders that were made over Black Friday that have to be pulled from here, there, and everywhere that is making it more tedious and time consuming. Again, they had a large amount of time that people were out. It just could not get done. eBay is going to get priority. That is why the orders on the site come with an approximate date and the eBay has a more rigid date. Those had to be fulfilled. Now it is just clearing the backlog that is slowing them down.

[boxbuster7]

I participated in the user forum and I think the biggest problem is they are trying to tackle too many things at once.

Grading with multiple companies, auction events, live auctions,

What is happening is their other areas are getting dragged down with all these new services

[Budler]

In the early 2011 when Tim was asking for suggestions that would make the site better. I send him a big list. On the tops was.

1. make sure your processing and shipping is your number 1 priority. These two areas need to be as cheap and as fast as possible put them first. If they are having an issue, it will become a problem for you.
2. Do not become another E-Bay. As you are now selling the site as a kind of trading site. Trade your cards for credit and the credit for cards. I did not like that he stated that as it is buy/sell platform.
3. Do not become a big warehouse for cards that will not sell or a store front for big sellers.

I understand things change as you grown and have no problem but it is still to be processing and shipping first.

[jcmel323]

Comc changed the expected date on my order. If im not mistaken it said 1/20/2024

Originally Posted by DynaEtch

I'll give another data point...

Status:
Tracking: Not Shipped Yet
Date Requested: 12/30/2023
Estimated Ship Date: 1/30/2024
Items Ahead of My Order: 319,476

Based on some posts Im seeing, Im not confident this will indeed go out by 1/30.

I'd be curious if that 2/7 expected ship in yours was the one originally given when placing the order, or if it somehow changed (does COMC ever update that?)

Only thing I can think of is holiday-related backlog

[Dalston]

Originally Posted by fungi2510

I get what you all are saying about eBay auctions being an issue, but I really do not think that factors into it much. It is not the single card orders that are clogging the system. I believe it is the 100-1000 card orders that were made over Black Friday that have to be pulled from here, there, and everywhere that is making it more tedious and time consuming. Again, they had a large amount of time that people were out. It just could not get done. eBay is going to get priority. That is why the orders on the site come with an approximate date and the eBay has a more rigid date. Those had to be fulfilled. Now it is just clearing the backlog that is slowing them down.

Once a non-COMC user wins a COMC auction, suddenly all the cards that are normally $4.99 shipping on eBay are 50c. I've seen a huge increase in my fixed price sales to eBay customers during this promotion. More than double the usual rate.

[papercards]

Originally Posted by Dalston

Once a non-COMC user wins a COMC auction, suddenly all the cards that are normally $4.99 shipping on eBay are 50c. I've seen a huge increase in my fixed price sales to eBay customers during this promotion. More than double the usual rate.

I have noticed it as well. Hopefully COMC is too, as this auction promo helps in selling some of those smaller/midrange cards that simply aren't feasible at the normal $3.50 auction fee. If users are only paying an extra .50 per, that might explain why some cards get a bid that normally wouldn't, when you have to factor $4.99 on it.

I sure hope this becomes a semi-normal thing, because it has to help sell a lot more items for Ebay/COMC that were just stagnant.

[Cactuspies]

my batch processing stopped with about 40 cards left and a finish date of 12/21. it's a month later now. I guess those remaining are supposed to be 50% off right once they do get loaded.

[Budler]

I just checked and this is what my shipments are like: All are over 100 cards but less then 220 cards except one as I had to use up a free shipping coupon. All shipped the cheapest way.

From 2011 when I started to 6/1/2020 before/starting of COVID all 26 of my shipments take them 1 to 2 weeks to fill.

My 1/6/2021 shipment was shipped 5/24/2021. COVID!!!! 4 1/2 months I understood that.

My next 5 shipments take 3 to 4 weeks to be filled. Stared at 11/29/2021

My last one (request date 11/12/2023 - ship date 12/11/2023) last ship date 2/7/2024

Appears something is going on there just do not know what.

[anusinha]

Originally Posted by Budler

I just checked and this is what my shipments are like: All are over 100 cards but less then 220 cards except one as I had to use up a free shipping coupon. All shipped the cheapest way.

From 2011 when I started to 6/1/2020 before/starting of COVID all 26 of my shipments take them 1 to 2 weeks to fill.

My 1/6/2021 shipment was shipped 5/24/2021. COVID!!!! 4 1/2 months I understood that.

My next 5 shipments take 3 to 4 weeks to be filled. Stared at 11/29/2021

My last one (request date 11/12/2023 - ship date 12/11/2023) last ship date 2/7/2024

Appears something is going on there just do not know what.

It seems like the number of cards in front of me has been going up. It was low 300k a couple days ago and now its 330k.

[f2tornado]

Almost no movement on the Items Ahead of My Order field over the last couple days. Est quod est. It is what it is. I'll just keep requesting new shipments once I get to that 70-80 card range. They should start flowing by the middle of next month.

[jcmel323]

Well. They change the ship date again. Wouldnt be surprised if this takes 4 months

Status:
Tracking: Not Shipped Yet
Date Requested: 12/14/2023
Estimated Ship Date: 2/13/2024 (originally 1/16/2024)
Items Ahead of My Order: 161,700


Status:
Tracking: Not Shipped Yet
Date Requested: 1/2/2024
Estimated Ship Date: 3/1/2024 (originally was 1/31/2024)
Items Ahead of My Order: 333,896