eBay Case Issue

IamRalpho · 07-17-2020, 04:45 PM

So I bought a card online end of June, tracking says arrive by July 3rd. Never arrived, never even moved actually. Opened a case, seller said they are going to open a case with the USPS (He opened it in my town, not his which was weird).

Any who, 2 weeks later nothing except for today eBay automatically closes the case and states I will not be getting a refund even though the card has not moved once.

I sent a follow up to appeal, but I dont get how they automatically close it and say "oh well"

Is there anything else I can do? Am I screwed here?

sliqwill · 07-17-2020, 05:25 PM

what do you mean by 'didn't move'

as for the case, from my understanding, it gets opened at the last known location of the item, I don't think you specify what zipcode you have an issue with, it asks where you sent it from and where you sent it to...if it has a delivered scan, and that's where you are screwed, you need to contact your local office and find out where it was scanned delivered...

recently in my office we had a package mis-delivered...about a week later a guy came in with one of those back yard tent/canopy things and said 'I didn't order this' didn't have any of the original packaging to him or anything...well it turns out, the rightful owner had opened a case, management saw that the scan was made in the wrong location, and sent the guy a letter saying that keeping someone elses mail, even if misdelivered is illegal, and that's why it came back with no packing stuff...

IamRalpho · 07-17-2020, 05:32 PM

Literally just said shipping label created and never moved to any other step or location

IamRalpho · 07-17-2020, 05:33 PM

I lied. Tracking number provided is all that it says.

shrevecity · 07-17-2020, 05:51 PM

Did you ever escalate it to Ebay for resolution?

IamRalpho · 07-17-2020, 06:01 PM

Quote:

Originally Posted by shrevecity

Did you ever escalate it to Ebay for resolution?

Seller did.

I opened a case hoping the usps case would yield us a result. Seller responded today. eBay escalated it and immediately closed it in his favor.

longhornjunkie · 07-17-2020, 06:36 PM

Opening cases on USPS is weird. It seems like it always opens in the recipient's location. I had a package accidentally get a delivery scan at my local blue box upon pickup, but the case response came from the destination in Illinois.

Another time I had a USPS employee tell me to open a case using the origin as both addresses so it would force that end to look. Problem of course is as a buyer you don't know the shipper's address.

mjohnatgt · 07-17-2020, 06:50 PM

Same response to the last 20 ebay complaint posts:
"Either call them and escalate to a higher manager or message them on facebook's Ebay for Business page."

IamRalpho · 07-17-2020, 07:58 PM

Quote:

Originally Posted by mjohnatgt

Same response to the last 20 ebay complaint posts:
"Either call them and escalate to a higher manager or message them on facebook's Ebay for Business page."

eBay has a Facebook page that they respond to?

mjohnatgt · 07-17-2020, 08:23 PM

I learn a lot by reading threads.

IamRalpho · 07-17-2020, 09:04 PM

Quote:

Originally Posted by mjohnatgt

I learn a lot by reading threads.

Huge help, thanks for your input tonight.

kerg · 07-17-2020, 09:33 PM

Quote:

Originally Posted by IamRalpho

I opened a case hoping the usps case would yield us a result. Seller responded today. eBay escalated it and immediately closed it in his favor.

Wait. So, the label added never showed delivered, the seller opened a case and the seller won???

Am I missing something because I'm not sure how that is possible to not get an item and have Ebay close it out in the sellers favor and have a seller open the case.

???

If that is the case, I'd be on the phone with Ebay and ask why they close out an undelivered item in the seller's favor.

The seller opening a case with USPS isn't odd. I've done it before. Seems every time I open one the package starts moving in a few days. Coincidence or luck? Possible, but takes 2 minutes and doesn't hurt anything.

Edit : Reread your message. Is what happened you opened a case, seller added info, you didn't respond and then seller asked Ebay to step in after a time? If that is the case, not sure what Ebay does. They should have responded in your favor I'd think, but who knows. Definitely call them.

shrevecity · 07-17-2020, 10:09 PM

Quote:

Originally Posted by IamRalpho

eBay has a Facebook page that they respond to?

Yes its usually better than calling them. Many times the reps actually side with the seller. I get far better results through it than calling. I think it helps that you can send actual links to stuff.

IamRalpho · 07-18-2020, 08:43 AM

Quote:

Originally Posted by kerg

Wait. So, the label added never showed delivered, the seller opened a case and the seller won???

Am I missing something because I'm not sure how that is possible to not get an item and have Ebay close it out in the sellers favor and have a seller open the case.

???

If that is the case, I'd be on the phone with Ebay and ask why they close out an undelivered item in the seller's favor.

The seller opening a case with USPS isn't odd. I've done it before. Seems every time I open one the package starts moving in a few days. Coincidence or luck? Possible, but takes 2 minutes and doesn't hurt anything.

Edit : Reread your message. Is what happened you opened a case, seller added info, you didn't respond and then seller asked Ebay to step in after a time? If that is the case, not sure what Ebay does. They should have responded in your favor I'd think, but who knows. Definitely call them.

Was literally within 20 minutes that it got escalated to eBay then closed.

I messaged them on Facebook, and forgot to add that the seller tried to have us make the deal offline too.

Originally I just wanted to open the claim while we wait for the item to arrive, but feels like I got screwed here

IamRalpho · 07-18-2020, 10:40 PM

Reaching out to them on Facebook was the way to go, they immediately ruled in my favor.

And what do you know, the seller amazingly finds the card right after the case closes! Then offers it to me!

07-17-2020, 04:45 PM	#1
IamRalpho Member Join Date: Dec 2010 Location: Boston Posts: 17,700 IamSilly	eBay Case Issue So I bought a card online end of June, tracking says arrive by July 3rd. Never arrived, never even moved actually. Opened a case, seller said they are going to open a case with the USPS (He opened it in my town, not his which was weird). Any who, 2 weeks later nothing except for today eBay automatically closes the case and states I will not be getting a refund even though the card has not moved once. I sent a follow up to appeal, but I dont get how they automatically close it and say "oh well" Is there anything else I can do? Am I screwed here? __________________ If you have under 25 iTrader feedback or any negative, I will ask you to send first I do not ask for much, but please leave feedback if everything goes well with our deal.

07-17-2020, 05:25 PM	#2
sliqwill Member Join Date: Jul 2010 Posts: 872 sliqwill sliqwill	what do you mean by 'didn't move' as for the case, from my understanding, it gets opened at the last known location of the item, I don't think you specify what zipcode you have an issue with, it asks where you sent it from and where you sent it to...if it has a delivered scan, and that's where you are screwed, you need to contact your local office and find out where it was scanned delivered... recently in my office we had a package mis-delivered...about a week later a guy came in with one of those back yard tent/canopy things and said 'I didn't order this' didn't have any of the original packaging to him or anything...well it turns out, the rightful owner had opened a case, management saw that the scan was made in the wrong location, and sent the guy a letter saying that keeping someone elses mail, even if misdelivered is illegal, and that's why it came back with no packing stuff... __________________ I WILL NOT SEND PWE

07-17-2020, 05:32 PM	#3
IamRalpho Member Join Date: Dec 2010 Location: Boston Posts: 17,700 IamSilly	Literally just said shipping label created and never moved to any other step or location __________________ If you have under 25 iTrader feedback or any negative, I will ask you to send first I do not ask for much, but please leave feedback if everything goes well with our deal.

07-17-2020, 05:33 PM	#4
IamRalpho Member Join Date: Dec 2010 Location: Boston Posts: 17,700 IamSilly	I lied. Tracking number provided is all that it says. __________________ If you have under 25 iTrader feedback or any negative, I will ask you to send first I do not ask for much, but please leave feedback if everything goes well with our deal.

07-17-2020, 06:36 PM	#7
longhornjunkie Member Join Date: Sep 2012 Location: Rowlett, TX Posts: 4,604 longhornjunkie	Opening cases on USPS is weird. It seems like it always opens in the recipient's location. I had a package accidentally get a delivery scan at my local blue box upon pickup, but the case response came from the destination in Illinois. Another time I had a USPS employee tell me to open a case using the origin as both addresses so it would force that end to look. Problem of course is as a buyer you don't know the shipper's address. __________________ Collecting Longhorns RCs 1999-2005 FB/BKB https://sites.google.com/view/longhornjunkie/home Running Card Show (Cards FS) - http://bit.ly/longhornjunkie

07-17-2020, 05:51 PM	#5
shrevecity Member Join Date: Jul 2013 Posts: 28,059	Did you ever escalate it to Ebay for resolution?

07-17-2020, 06:50 PM	#8
mjohnatgt Member Join Date: Apr 2015 Location: Niceville, FL Posts: 14,698 mjohnatgt mjohnatgt	Same response to the last 20 ebay complaint posts: "Either call them and escalate to a higher manager or message them on facebook's Ebay for Business page."

07-17-2020, 08:23 PM	#10
mjohnatgt Member Join Date: Apr 2015 Location: Niceville, FL Posts: 14,698 mjohnatgt mjohnatgt	I learn a lot by reading threads.

07-18-2020, 10:40 PM	#15
IamRalpho Member Join Date: Dec 2010 Location: Boston Posts: 17,700 IamSilly	Reaching out to them on Facebook was the way to go, they immediately ruled in my favor. And what do you know, the seller amazingly finds the card right after the case closes! Then offers it to me! __________________ If you have under 25 iTrader feedback or any negative, I will ask you to send first I do not ask for much, but please leave feedback if everything goes well with our deal.