All I want to do is talk about COMC - Page 1065

dlangley2 · 07-22-2025, 10:20 PM

I also dropped off some boxes at the Nashville show they haven't logged yet. In my experience, when they get really backlogged, it does run closer to 2 weeks to mark as received. It's annoying for sure, but I probably wouldn't worry too much until maybe next week.

Quote:

Originally Posted by lobubba

Apparently, COMC is running way behind receiving packages and entering into their system. I recently sent in two graded card submissions which tracking shows they received on July 14, but I haven't received an email that they received them and they don't show on my account. I also dropped off two submissions in person at the Nashville Card Show on July 11, 11 days ago, with no acknowledgement that they have my cards. I've sent two emails to them with no reply, and that seems unusual because they have always gotten back to me when I have a question. I'm starting to get concerned, should I just be patient?

hausem06 · 07-22-2025, 11:33 PM

I have tried multiple times to reach out to my premier account manager and I never get an email back. Anyone else have this issue still?

In the initial premier account email, COMC stated "We’ve recently rolled out exclusive benefits, including discounted submission rates, store credit rewards for achieving quarterly milestones, and rebates on pre-grade reviews."

Anyone ever hear about the quarterly milestones or any other benefits not stated in the email?

elektrokuter · 07-23-2025, 12:00 AM

they finally started to process my fanatics fest submission but they are charging me full price instead of the promo discount they ran. This is gonna be fun to try to get them to fix ugh.

Also one of my cards has an Elite scan even though I didn't request that, so someone prob is just getting my order all wrong

tjobringer · 07-23-2025, 10:00 AM

Quote:

Originally Posted by hausem06

I have tried multiple times to reach out to my premier account manager and I never get an email back. Anyone else have this issue still?

In the initial premier account email, COMC stated "We’ve recently rolled out exclusive benefits, including discounted submission rates, store credit rewards for achieving quarterly milestones, and rebates on pre-grade reviews."

Anyone ever hear about the quarterly milestones or any other benefits not stated in the email?

I requested credit back for the 20 free pre-grade reviews per quarter but never heard anything back...think I used 5 of them so it's only $25 but still frustrating. The only thing I am getting is the 20% off all submissions.

FromNBAtoNFL · 07-23-2025, 10:37 AM

I sent 1876 Marvel cards back in May. So far they are still at 5%.
Estimated complete date is 10/7/2025

I should have brought the cards with me when I moved. I panicked and did not know what to do with the cards, so I shipped them all to them.

Soxrule111 · 07-23-2025, 11:21 AM

Quote:

Originally Posted by FromNBAtoNFL

I sent 1876 Marvel cards back in May. So far they are still at 5%.
Estimated complete date is 10/7/2025

I should have brought the cards with me when I moved. I panicked and did not know what to do with the cards, so I shipped them all to them.

Yea, they take the full 10 weeks on the cheap submissions. you might see 10-50 go up here or there, but expect 1200+ to be posted that first week of October.

Soxrule111 · 07-23-2025, 11:22 AM

Quote:

Originally Posted by hausem06

I have tried multiple times to reach out to my premier account manager and I never get an email back. Anyone else have this issue still?

In the initial premier account email, COMC stated "We’ve recently rolled out exclusive benefits, including discounted submission rates, store credit rewards for achieving quarterly milestones, and rebates on pre-grade reviews."

Anyone ever hear about the quarterly milestones or any other benefits not stated in the email?

Ive never heard back. from my "Premier Account Rep" so I quit trying.

fungi2510 · 07-23-2025, 12:06 PM

Quote:

Originally Posted by Soxrule111

Ive never heard back. from my "Premier Account Rep" so I quit trying.

I got so much better response from my account rep before everyone and their dog had a "premier account rep." Dang participation trophies being handed out at COMC.

hausem06 · 07-23-2025, 12:20 PM

Quote:

Originally Posted by fungi2510

I got so much better response from my account rep before everyone and their dog had a "premier account rep." Dang participation trophies being handed out at COMC.

Do know what the other “perks” or milestones are - if any?

Sent from my iPhone using Tapatalk

mjohnatgt · 07-23-2025, 12:40 PM

Another perk was submission to eBay Live Gem Mint Nights with a "sells for market value or COMC covers the loss" guarantee of up to 10 cards per night. Timing was terrible as eBay then restricted bidders from paying with COMC autopay, although they have now gotten the auto-transfer to COMC accounts back.
I think with the 15 or so cards I submitted to the live auctions this way that have been auctioned during Gem Mint Nights, the ones that sold for under "market value" may be an $800-$1,000 loss for me. COMC didn't auction all the ones I requested, either due to time constraints or they didn't believe the cards I submitted were worth $50 (or didn't have trust to auction oddball cards). Those 10-20 cards are currently in limbo in my account; they're not even showing up in my Auction History page.
I reached out to them to see how they were going to reimburse me for losses the first night, and three weeks later, haven't gotten any response.

1992UDFootball · Yesterday, 10:23 AM

Just another day on a barely functioning COMC.

Customer service have all but turned into ghosts at this point.

Chrominator · Yesterday, 11:08 AM

Received this email last night regarding my Free Graded sub:

C0MC: Items Added to Your Account: Partial Deposit
1 items have been added to your 'Chrominator' account. We have now processed 1 of the estimated ∞ items from Batch #123456789.

Is this a typical situation?

DynaEtch · Yesterday, 11:15 AM

Quote:

Originally Posted by Chrominator

Received this email last night regarding my Free Graded sub:

C0MC: Items Added to Your Account: Partial Deposit
1 items have been added to your 'Chrominator' account. We have now processed 1 of the estimated ∞ items from Batch #123456789.

Is this a typical situation?

Dang you must have really sent them quite the submission!

wizardsleeve12 · Yesterday, 11:29 AM

Quote:

Originally Posted by boxbuster7

COMC has really taken a few steps back this year in terms of user experience

Don't worry, I'm sure it will get better......they only laid off 20 employees. I'm betting that will help with everything

Chrominator · Yesterday, 11:30 AM

Quote:

Originally Posted by DynaEtch

Dang you must have really sent them quite the submission!

I did have a little fun with the email, but most of it is true

hausem06 · Yesterday, 11:54 AM

Quote:

Originally Posted by wizardsleeve12

Don't worry, I'm sure it will get better......they only laid off 20 employees. I'm betting that will help with everything

Is that true?

Sent from my iPhone using Tapatalk

Chrominator · Yesterday, 02:23 PM

Quote:

Originally Posted by Chrominator

Received this email last night regarding my Free Graded sub:

C0MC: Items Added to Your Account: Partial Deposit
1 items have been added to your 'Chrominator' account. We have now processed 1 of the estimated ∞ items from Batch #123456789.

Is this a typical situation?

And I just noticed that my Processing Status progress is now at 26% and not 5% anymore

The bolded question above still remains tho.

Is this usual for them to just scan and enter only one card from a bulk sub?

Maybe as a way to get the party started in the system? And be able to print out a barcode for the rest in the box?

If not, I just don't understand it.

hausem06 · Yesterday, 02:31 PM

Quote:

Originally Posted by Chrominator

And I just noticed that my Processing Status progress is now at 26% and not 5% anymore

The bolded question above still remains tho.

Is this usual for them to just scan and enter only one card from a bulk sub?

Maybe as a way to get the party started in the system? And be able to print out a barcode for the rest in the box?

If not, I just don't understand it.

It's not uncommon for them to do that.

Chrominator · Yesterday, 02:50 PM

Quote:

Originally Posted by hausem06

It's not uncommon for them to do that.

Okay, cool. Thx

sthoemke · Yesterday, 07:42 PM

Quote:

Originally Posted by 1992UDFootball

Just another day on a barely functioning COMC.

Customer service have all but turned into ghosts at this point.

Call of Duty dumps is slowing it down. The site is still suffering from mass Overwatch transfers.

Yesterday, 11:08 AM	#26612
Chrominator Member Join Date: Oct 2012 Location: Earth-616 Posts: 4,788 Chrominator	Graded Card 4-Week Received this email last night regarding my Free Graded sub: C0MC: Items Added to Your Account: Partial Deposit 1 items have been added to your 'Chrominator' account. We have now processed 1 of the estimated ∞ items from Batch #123456789. Is this a typical situation? __________________ █▒▒▒░░░ Last edited by Chrominator; Yesterday at 02:23 PM.

07-22-2025, 11:33 PM	#26602
hausem06 Member Join Date: Feb 2019 Location: Iowa Posts: 360 hausem06	I have tried multiple times to reach out to my premier account manager and I never get an email back. Anyone else have this issue still? In the initial premier account email, COMC stated "We’ve recently rolled out exclusive benefits, including discounted submission rates, store credit rewards for achieving quarterly milestones, and rebates on pre-grade reviews." Anyone ever hear about the quarterly milestones or any other benefits not stated in the email?

07-23-2025, 12:00 AM	#26603
elektrokuter Member Join Date: Mar 2010 Posts: 309	they finally started to process my fanatics fest submission but they are charging me full price instead of the promo discount they ran. This is gonna be fun to try to get them to fix ugh. Also one of my cards has an Elite scan even though I didn't request that, so someone prob is just getting my order all wrong

07-23-2025, 10:37 AM	#26605
FromNBAtoNFL Member Join Date: Aug 2024 Location: West Coast Posts: 41 toomanybasecards	I sent 1876 Marvel cards back in May. So far they are still at 5%. Estimated complete date is 10/7/2025 I should have brought the cards with me when I moved. I panicked and did not know what to do with the cards, so I shipped them all to them.

07-23-2025, 12:40 PM	#26610
mjohnatgt Member Join Date: Apr 2015 Location: Niceville, FL Posts: 14,465 mjohnatgt mjohnatgt	Another perk was submission to eBay Live Gem Mint Nights with a "sells for market value or COMC covers the loss" guarantee of up to 10 cards per night. Timing was terrible as eBay then restricted bidders from paying with COMC autopay, although they have now gotten the auto-transfer to COMC accounts back. I think with the 15 or so cards I submitted to the live auctions this way that have been auctioned during Gem Mint Nights, the ones that sold for under "market value" may be an $800-$1,000 loss for me. COMC didn't auction all the ones I requested, either due to time constraints or they didn't believe the cards I submitted were worth $50 (or didn't have trust to auction oddball cards). Those 10-20 cards are currently in limbo in my account; they're not even showing up in my Auction History page. I reached out to them to see how they were going to reimburse me for losses the first night, and three weeks later, haven't gotten any response.

Yesterday, 10:23 AM	#26611
1992UDFootball Member Join Date: Nov 2016 Posts: 653	Just another day on a barely functioning COMC. Customer service have all but turned into ghosts at this point.