Quote:
Originally Posted by Redbirdgrad
PSA is the only one that can defeat PSA... and if they didn't have such a gigantic lead they would have already run themselves into the ground.
If startups did what PSA currently does, they'd go down in flames...
- whiff on their promised turnaround times, sometimes by months
- no FIFO method whatsoever, which causes unrest from their clients when they see orders in the same cost-category pass by theirs for no communicated reason
- completely obvious population control for certain cards (sometimes entire years/genres)
- customer service which is automated and unhelpful, and sometimes non-responsive at all
- a "higher than acceptable" damaging of cards from their own company during handling periods
And those are just the major ones. I know I left a lot of complaints I've read on here out.
The market has definitely spoken about what type of slab they desire though, despite the mismanagement of the company for the past decade.
|
Agree with all your points. I'm wondering how many of those problems seem worse than they are due to:
1. The crazy number of slabs graded each month (i.e. 0.01% would still be a lot)
2. People rarely post about good experiences, only the bad
I know they messed up an oder by me a couple of years ago, but they quickly fixed it by providing arguably .ore credit than the issues were worth.
Interesting that everyone thinks they are locked in, but also good to know.