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Originally Posted by hxcmilkshake
I think they were likely confused. Seeing stuff like this with PSA too. These companies would rather just churn Topps Chrome all day when the vintage stuff comes in they buckle.
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This response from their support team certainly doesn't inspire confidence:
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Once the cards have been graded, that is when they move on to our Identification Team. Though these cards don't have the exact information, this would not have affected the grading of the cards themselves. Our Team will encapsulate these cards as authentic, and if they have a secondary designation of minimum size or altered, we will add this. With this submission, the option to encapsulate any altered cards was not selected, this covers any cards that do not meet the minimum requirements for a numeric grade. This is why these cards were not encapsulated and are being sent back as Raw.
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So, if I'm understanding correctly, SGC sent my cards back raw because I didn't request that they be encapsulated even if "altered." SGC determined that my cards were "altered," for their purposes, simply because they didn't meet SGC's minimum size guidelines. However, SGC didn't know what sets my cards actually came from (even though I told them), so they used the minimum size guidelines for entirely different sets.