Quote:
Originally Posted by rynobot
I used that site for a year, complete garbage.
|
You had poor experiences as seller?
Quote:
Originally Posted by smanzari
They also just made a change to make all items eligible for returns for no reason, giving sellers no choice (they have Nominal / Non-Nominal return process, so some of the time the sellers don't even get their item back from returns on low-end items)
|
I have only had one return (as a buyer) and it went fine. Even if is doesn't "matter", a reason for the return must be provided/selected. Photos must also be included after a return has been requested. Buyers have 72 hours to request return and 24 hours to provide supporting photos.
https://www.mercari.com/us/help_cent...s-and-returns/
I am not familiar with the non-nominal process. The rules do not say if the seller will potentially lose the sale amount and the item. Someone with more experience will need to chime in to clarify that.