I had 2 good experiences with damage replacements and 1 bad one in the last year.
The good: I had a Roderick Arias 2022 Bowman Chrome Refractor Auto with a crease in it. They remade the card. I graded it and it came back a 10. I pulled an Adley Rutschman 2023 Series One Silver Pack Auto /99 that had a huge dent in it. They remade that card as well, it graded a 9.
The bad: 2022 Topps Update Sapphire Royce Lewis Auto /25 that had a large roller indentation on the back. The card was probably around $300 in value at the time I sent it in. I got back an 2022 Topps Update Jeremy Pena sticker base auto and a Nick Pivetta 2022 Topps Update green sapphire /75. Probably about $80 total value
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