Quote:
Originally Posted by BGT Masters
Back when I had an ebay contact number that went directly to USA reps this stuff no longer happened. It would get taken care of on the spot. I have run into these problems or ones like it 3 times now recently dealing with the outsourced people. I'm not sure if its a training thing or what.
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More likely than not, it's a training thing. Many outsourced employees operate using a decision tree (yes or no; black and white). They don't operate using critical thinking.
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