Quote:
Originally Posted by Mountaineer
I don’t see how giving another box of that product is “doing the right thing” just because a customer got unlucky. That’s part of the gamble in opening a box of cards. Should everyone who buys products get a half off box because they didn’t get a specific rookie or rookies they were looking for?
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It's almost as if you didn't read my post. "Doing the right thing" was in quotes for a reason. Steve understands that when you're running a business it isn't about who is right, it's about what the perception is going to be afterward. Right or wrong, the easiest and most cost-efficient (and cost-beneficial) move was what he did.
No, everyone who doesn't get cards won't get a box half off for all the reasons I stated in my previous post. It seems pretty straight-forward. The odds are this is a unique event.
Arthur