They really need to fix this before Black Friday.

Half the time I'm having to send the verification twice because the first one gives me the "Problem" message. Did anyone seriously ask for this additional security step?

I have sent 10+ messages since they started this “verification code” process regarding the fact that the email I used to sign up with is an inactive email account. For what it’s worth, it was a Yahoo email account that I rarely used, so Yahoo removed the account from their system due to inactivity. Have been trying to email COMC ever since and we’re going on two weeks now without a peep from them. Anyone else have trouble accessing their account since this switchover? I know there have to be a few that have since lost access to the original email account they signed up with, so what is the best course of action to get this resolved?

on my pc i went 2 days before it even made me login again, but tablet login and code each time.
I've been told new site launches this week and will fix the problem

For those still getting the security prompt, make sure you're not in incognito mode and you don't have any sort of privacy protection on. The way the website remembers you is buy saving a cookie, but those features delete or block cookies.

[QUOTE=Logic40More;19135314]I have sent 10+ messages since they started this “verification code” process regarding the fact that the email I used to sign up with is an inactive email account. For what it’s worth, it was a Yahoo email account that I rarely used, so Yahoo removed the account from their system due to inactivity. Have been trying to email COMC ever since and we’re going on two weeks now without a peep from them. Anyone else have trouble accessing their account since this switchover? I know there have to be a few that have since lost access to the original email account they signed up with, so what is the best course of action to get this resolved?[/QUOTE]
If you haven't already used this, try contacting them via this link:
[url]https://comc.zendesk.com/hc/en-us/requests/new[/url]

This has gone from major, major annoying... to entirely unusable. I've been trying to get a code for over an hour now. Their server doesn't seem to be sending them out.

Mine was fixed about a week ago only because I contacted them multiple times and escalated to management. Once a higher up got back to me, I sent them information on the OS of my desktop and mobile and miraculously within 24 hours, gone.

Keep contacting them and insist that they fix it. There is no reason for this to be continuing.

[QUOTE=dgrochester55;19148198]Mine was fixed about a week ago only because I contacted them multiple times and escalated to management. Once a higher up got back to me, I sent them information on the OS of my desktop and mobile and miraculously within 24 hours, gone.

Keep contacting them and insist that they fix it. There is no reason for this to be continuing.[/QUOTE]

I never had to send a single email and it was fixed early on.:)!

[QUOTE=SLGSports;19148097]This has gone from major, major annoying... to entirely unusable. I've been trying to get a code for over an hour now. Their server doesn't seem to be sending them out.[/QUOTE]

thats where i'm at this morning, cant even get a code.

Good luck to those who are still having trouble logging in.

For whatever reason, it’s been weeks since I’ve had to get a code and my login/re-logins seem to be more infrequent so maybe my account/browser/internet security/cookies/etc setup is more compatible.

I use the app on Android and have 2 laptops.

I get prompted for a code always on my phone, but only sometimes if I am on a desktop or laptop.

Not really that big of a deal for me either way to have to enter a code.

And sometimes if the email is not showing up right away, I request a new code and that usually "pushes" the codes through.

If entering a 6-digit code will make you refrain from doing something / anything in life, then you might have some other problems to take care of. I have not seen a slow down in sales since the codes started, so buyers are still logging in for sure.

[QUOTE=Sonnys88;19148977]I get prompted for a code always on my phone, but only sometimes if I am on a desktop or laptop.

Not really that big of a deal for me either way to have to enter a code.

And sometimes if the email is not showing up right away, I request a new code and that usually "pushes" the codes through.

If entering a 6-digit code will make you refrain from doing something / anything in life, then you might have some other problems to take care of. I have not seen a slow down in sales since the codes started, so buyers are still logging in for sure.[/QUOTE]

i can live with entering a code if needed, but days like today where i cant even get a code stinks.
I'd prefer if they supported authentication apps

Spoke to some comc staff at a card show recently who said this is all being fixed in the new website that was supposed to release already.

Been a month and it's still making me do it.

It's costing me and them lots of money.

So idiotic.

I am having problems again with the COMC verification code. COMC is NOT sending the verification code to my email address.

I'm NOW considering selling my port and being done with COMC.

[QUOTE=regionrat;19151011]I am having problems again with the COMC verification code. COMC is NOT sending the verification code to my email address.

I'm NOW considering selling my port and being done with COMC.[/QUOTE]


So, odd thing is, I am having zero trouble getting (and staying) logged in, but am now wondering if this may be the reason my 60% off sale (which did pretty well for about the first twelve hours yesterday) has been deader than a pile of rocks all day today. Of course, the fact that the sale prices also aren't displaying properly, nor is the "x% off SRP" line, probably isn't helping.

Maybe we can both find somebody to buy us out...

[Edit - I'm actually pretty serious about that. I'm not willing to take a 75% haircut on my port, but if anybody out there wants to make a FAIR offer for any/all of it, LMK]

[QUOTE=bbogan99;19151039]So, odd thing is, I am having zero trouble getting (and staying) logged in, but am now wondering if this may be the reason my 60% off sale (which did pretty well for about the first twelve hours yesterday) has been deader than a pile of rocks all day today. Of course, the fact that the sale prices also aren't displaying properly, nor is the "x% off SRP" line, probably isn't helping.

Maybe we can both find somebody to buy us out...

[Edit - I'm actually pretty serious about that. I'm not willing to take a 75% haircut on my port, but if anybody out there wants to make a FAIR offer for any/all of it, LMK][/QUOTE]

At this point I can't log into my COMC so I am currently unable to accept offers.

[QUOTE=regionrat;19151062]At this point I can't log into my COMC so I am currently unable to accept offers.[/QUOTE]

Do you not have the app? At least with that you could accept offers.

Well I just requested a cashout. Let's see how long this takes

I emailed COMC about the verification problem. I got the "try deleting cookies, and if that doesn't work then we can't help you" response. So I guess it's just waiting for them to figure it out. I have too many cards on site just to dump them all, but I'm beyond frustrated at this point. I barely even bother going to the site anymore.

today i didnt need verification when using same browser but now their java script looks broke and no dropdowns work

I've had to do the verification 123 times in the past 2.5 weeks.

I didn't have to verify today!